Services & Amenities

Guest Services Ambassadors Say “Bienvenue” to Our Guests

In New Orleans, a city with a solid French heritage, residents often welcome guests to their home by saying, “Bienvenue à la Maison” or simply “Bienvenue,” which means “welcome to our home” (or “welcome”). At the New Orleans Ernest N. Morial Convention Center, guests are welcomed to the facility with the same warm hospitality you’d receive at a relative’s home.

Our Guest Service Ambassadors (GSAs) serve as liaisons between the facility and its guests. Stationed throughout the Convention Center lobby, the GSAs’ demonstrate “Southern Hospitality” by greeting visitors upon arrival and directing them to their destination in the sprawling 3.1 million square foot facility. The GSAs are equipped with internet-connected tablets and are ready to provide guests with directions or information on local restaurants and attractions.

As part of the Center’s Public Safety Department, GSAs are trained to provide a welcoming and secure environment for attendees and are prepared to respond to emergencies. GSAs can be identified by their distinctive purple jackets. Feel free to seek out a GSA if you have any questions about getting around our facility.


Debra Ellington

Guest Services Ambassador

Tiffany Green

Guest Services Ambassador

Beau Reed

Guest Services Ambassador

Chris Smith

Guest Services Ambassador

Lost and Found

Call 504-582-3040 to report a lost item and/or if you are seeking to find an item.


There are four (4) ATMs located near:

Julia Street Entrance
Atrium Lobby
Hall E Lobby
Hall I Lobby

Nursing Mothers Rooms

Accommodations can be made at the Medical Services Stations in Lobbies B, F & H

Business Center

Located in Lobby F, The UPS Store is both a self-service and full-service operation, depending on the customer’s needs. Hours are tailored to meet the needs of convention managers and attendees. A wide range of supplies and services including shipping, high volume copying, faxing, badge chains, etc., are available.

The UPS Store
Phone: (504)670-8941
Fax: (504)670-8887

Shipping Address:
Recipient’s Name
Name of Event, if applicable
c/o UPS Store Business Center
900 Convention Center Blvd
New Orleans, LA  70130
Name of Show
Recipient’s Cell Phone Number
Building, Hall & Booth Number



Jimmie Hickman

Business Center Manager


Tasure Green

Business Center Associate


Cardale Sutton

Business Center Associate


Jasmine Rodriguez

Business Center Clerk



We offer free Wi-Fi in public areas to all of our guests. All you need to do is turn on your device’s Wi-Fi functionality and choose the ‘MCCNOFREEWIFI’ network.

Onsite Dining Options

The New Orleans Ernest N. Morial Convention Center partners with Centerplate to provide the essence of the New Orleans food experience, operating three on-site restaurants featuring live local music and menus of iconic Louisiana dishes by award-winning chef Donald Link, chef/owner of Herbsaint, Cochon, and Cochon Butcher.

The Convention Center even offers a bar modeled after an iconic New Orleans streetcar, plus a variety of concession stands in the exhibit halls. Note: Hours May Vary.



map of dining options

Atrium Café and Starbucks
Lobby C


lagniappe cafe

Lagniappe Food Court
Lobby F

Jazz City Cafe
Lobby J

Streetcar Bar
Lobby G

Lots going on here and all over town. Sign up & we’ll send you updates. Sign Me Up!

Introducing the SEBConnect Mobile App!LEARN MORE