Safety and First Aid

Building Security Emergencies

In the event of an emergency, please dial 504-582-3040.
You can use one of the many red phones located in the lobby areas.


Emergency Procedure Plan / Security Guidelines




For non-emergencies, please dial 504-582-3040.  You can use one of the many red phones located in the lobby areas.



  • Security Officers are on duty seven days a week/ 24 hours a day.
  • MCCNO Security Officers are uniformed with the majority being first aid and CPR/AED qualified.
  • When an event is occupying the center, you can look for Guest Service Ambassadors.  They will be wearing a purple coat and are available to assist.  They can assist with event information, local area information, and security issues.



Medical Emergencies and First Aid

Locations of first aid stations are listed below.  Availability of first aid stations is dependent upon event activity.

  • Medical 1 – Located near Hall B entrance
  • Medical 2 – Located near The UPS Store
  • Medical 3 – Located in Hall H entrance


Urgent Care Centers

Ochsner Urgent Care – 900 Magazine St., 504-552-2433 

Concentra Urgent Care – 318 Baronne St., 504-561-1051


Nearby Hospitals

Children’s Hospital – 200 Henry Clay Ave., 504-899-9511

Tulane Medical Center – 1415 Tulane Ave., 504-988-5263

University Medical Center – 2001 Tulane Ave., 504-702-3000


Area Pharmacies

CVS Pharmacy – 800 Canal St., 504-528-7099

Wal-Mart Pharmacy – 1901 Tchoupitoulas St., 504-522-6959

Walgreens – 900 Canal St., 504-568-1271
Walgreens –1801 St. Charles Ave., 504-561-8458


Guests with Disabilities

The New Orleans Ernest N. Morial Convention Center (MCCNO) is committed to providing superior service to all patrons and works closely with event organizers to provide reasonable measures to accommodate guests with disabilities.

Patrons requiring sign language / oral interpreters, assisted listening devices or other special needs during an event should contact the event organizer in advance.  Our event services department can put you in touch with the appropriate event representative if you are unsure whom to contact.  Our Event Services department can be reached at 504-582-3011.

Visit for more information about Federal ADA guidelines.

  • The Convention Center provides service ramps to entrances and elevated areas, automatic doors, an array of passenger elevators, restroom facilities, as well as braille instructions and directional signage at strategic locations throughout the building.
  • Mobility scooter rental is available at MCCNO at our UPS Store, located in Lobby F. We welcome and encourage our guests to make arrangements in advance: Mobility Scooter Reservation Form. Wheelchairs are also available upon request.
  • Parking for persons with disabilities is offered in surrounding lots and is available on the first-come, first-served basis. Spaces are marked accordingly, and the number of spaces fluctuates from event to event.
  • Service animals are permitted at MCCNO. The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. It does not include emotional support or comfort animals. Service animals must be harnessed, leashed or tethered at all times.  A guest whose service animal poses a threat to the safety of other guests and employees may be asked to escort the animal off the premises.


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