Guest Services Ambassadors Say “Bienvenue” to Our Guests

In New Orleans, a city with a solid French heritage, residents often welcome guests to their home by saying, “Bienvenue à la Maison” or simply “Bienvenue,” which means “welcome to our home” (or “welcome”). At the New Orleans Ernest N. Morial Convention Center, guests are welcomed to the facility with the same warm hospitality you’d receive at a relative’s home.

Our Guest Service Ambassadors (GSAs) serve as liaisons between the facility and its guests. Stationed throughout the Convention Center lobby, the GSAs’ demonstrate “Southern Hospitality” by greeting visitors upon arrival and directing them to their destination in the sprawling 3.1 million square foot facility. The GSAs are equipped with internet-connected tablets and are ready to provide guests with directions or information on local restaurants and attractions.

As part of the Center’s Public Safety Department, GSAs are trained to provide a welcoming and secure environment for attendees and are prepared to respond to emergencies. GSAs can be identified by their distinctive purple jackets. Feel free to seek out a GSA if you have any questions about getting around our facility.


Debra Ellington

Guest Services Ambassador

Tiffany Green

Guest Services Ambassador

Beau Reed

Guest Services Ambassador

Chris Smith

Guest Services Ambassador

Food Services

Whether you need boxed lunches for ten or gumbo for 10,000, Centerplate, the New Orleans Ernest N. Morial Convention Center’s exclusive food service provider, can turn out quality results for any size meeting. For attendees’ convenience, the Convention Center also offers retail cafes in the lobbies and a variety of concession stands in the exhibit halls.

New Orleans Ernest N. Morial Convention Center Catering Menu
New Orleans Ernest N. Morial Convention Center Catering Menu for Exhibitors


Retail Food Service Options



Production Services

Our highly qualified and experienced production team offers a full slate of integrated services for all of your lighting, audio, video and rigging needs in-house or to support your selected contractor. The Center offers a full suite of HD video equipment for a variety of satellite broadcasts, presentations or recording formats and the trained personnel to design, capture and edit your program on-site. The New Orleans Theater offers a seating capacity of 4,000, and can be divided into three acoustically separate sections.

Production Services (A/V) An experienced production team plus state-of-the art equipment equals dynamic delivery – for even your most challenging requirements.

From general sessions to the most compelling concert entertainment, satellite links to video teleconferencing and meeting room speaker support with complete presentation options, all inventory and support is available onsite and can be competitively proposed.

Our qualified technicians design, install and operate the house sound systems, featuring the latest technology, to all of the meeting spaces including the 140 meeting rooms, the 11 exhibit halls, The Great Hall, and the near acoustically perfect theater.


Austin Deeks
Ancillary Sales Manager



Production Services Staff

Tim Flair

Production Services Director

Kenny Edwards

Production Services Manager

Chip Stansbury

Meeting Rooms Manager

Matthew Roeling

Production Services Assistant Manager

Tom Bourgeois

Production Services Supervisor

Barry Vedros

Production Services Supervisor

Technology Services

When it comes to technology and communications, no other facility rivals our staff’s expertise or equipment. Our fiber optic backbone is 100% redundant and burstable to 10 gigabits per second. As a full service provider, the Center provides all cabling, networking equipment and support necessary to ensure reliable Internet connections for your attendees, exhibitors, contractors and staff.  The Center’s network distributes service anywhere in the facility.   Whether planning a large or small event, our team can customize to fit your needs. We have over 35 years of convention and trade show experience ready to build your vision. 

We offer free Wi-Fi in public areas to all of our guests. All you need to do is turn on your device’s Wi-Fi functionality and choose the ‘MCCNOFREEWIFI’ network.


Event Technology Services



Safety and First Aid

Building Security Emergencies
In the event of an emergency, please dial 504-582-3040.
You can use one of the many red phones located in the lobby areas.

Security Officers are on duty seven days a week / 24 hours a day. MCCNO Security Officers are uniformed with the majority being first aid and CPR/AED qualified. 

When an event is occupying the center, you can look for Guest Service Ambassadors.  They will be wearing a purple coat and are available to assist.  They can assist with event information, local area information, and security issues.
Medical Emergencies and First Aid
Locations of first aid stations are listed below.  Availability of first aid stations is dependent upon event activity.

  • Medical 1 – Located near Hall B entrance
  • Medical 2 – Located near The UPS Store
  • Medical 3 – Located in Hall H entrance

Planner Portal


We are pleased to introduce our Planner Portal!  If you need documentation regarding Policy & Procedures, Floorplans, Pricing, or other important information, you may request access by contacting your Sales rep.


Contact Sales Visit Portal

Business Center

Located in Lobby F, The UPS Store is self-service or full-service, depending on the customer’s needs. Remote business centers can be set up at event registration areas. Hours are tailored to meet the needs of show managers and attendees. A wide range of supplies and services including shipping, high volume copying, faxing, badge chains, etc., are available.

The UPS Store
Phone: (504)670-8941
Fax: (504)670-8887

Shipping Address:
Recipient’s Name
Name of Event, if applicable
c/o UPS Store Business Center
900 Convention Center Blvd
New Orleans, LA 70130
Name of Show
Recipient’s Cell Phone Number
Hall & Booth Number


Jimmie Hickman

Business Center Manager


Tasure Green

Business Center Associate


Cardale Sutton

Business Center Associate


Jasmine Rodriguez

Business Center Clerk


Promotional Opportunities

Boost Your Revenue! The large expansive walls and public spaces are purposefully uncluttered to maximize opportunities to generate revenue through institutional advertising and sponsorships. Our digital media systems can deliver important real-time information to your attendees while affording your sponsors several format options to attract viewers to their products.


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