NEW ORLEANS – The New Orleans Ernest N. Morial Convention Center has been selected as one of the city’s Top Workplaces by The Times-Picayune|The Advocate. This is the fourth time the Convention Center has received the prestigious honor.
The Top Workplaces are determined based solely on the results of an employee feedback survey administered by Energage, LLS (formerly Workplace Dynamics), a leading provider of technology-based employee engagement tools. Several aspects of the workplace culture were measured, including Alignment, Execution, and Connection.
“It is truly a testament to all of our employees, whom we consider internal customers, in helping maintain a work environment where internal customer satisfaction is among our highest priorities. We are indeed honored that the Convention Center has been recognized as a Top Workplace. When our SPICE Customer Service Program was implemented ten years ago, one of the goals was to make the Convention Center a place where our internal customers/employees would sincerely feel good about doing their jobs, and in turn create a positive experience for our external customers/patrons,” said Michael J. Sawaya, President and General Manager of the New Orleans Ernest N. Morial Convention Center. “Our employees truly understand and appreciate the role they play and the positive affect they have on the state and local economy.”
All 500 full-time and part-time employees are required to attend regular training on the five Customer Service Standards that are the guiding philosophy of the program. These standards are reinforced during a daily SPICE Rack meeting. During SPICE Rack, employees are encouraged to recognize fellow employees for exceptional acts of service. The Convention Center also holds motivational, educational and teambuilding events for employees during the year, to reinforce the program.
The program was named “SPICE” to reflect the celebrated culinary heritage of New Orleans. The acronym SPICE stands for:
S – Serve with flexibility and a sense of urgency;
P – Perform with pride and passion;
I – Identify issues and provide solutions;
C – Convey a positive attitude;
E – Exceed expectations always.
“Our efforts have been successful, and our external customers, our clients, have taken notice. The Convention Center has received numerous industry awards and letters from clients praising the heightened level of service. Our employees truly make a difference in our success,” Sawaya added.
The Times-Picayune|The Advocate published the complete list of Top Workplaces on August 27, 2019. For more information about the Top Workplaces lists and Energage, please visit www.topworkplaces.com and www.energage.com.
For more information about job opportunities at the New Orleans Ernest N. Morial Convention Center, or to apply online, please visit the Careers section of our website:
Executives and staff celebrate the New Orleans Ernest N. Morial Convention Center being named one of the “Top Places to Work” by The Times-Picayune|The Advocate.
Representatives of Times-Picayune|The Advocate present the “Top Places to Work” award to New Orleans Ernest N. Morial Convention Center representatives.
(Left to Right) Judi Terzotis, President of Times-Picayune|The Advocate; Michael Sawaya, President of the New Orleans Ernest N. Morial Convention Center; Adam Straight, Vice President of Operations of the New Orleans Ernest N. Morial Convention Center; and Alita Caparotta, Vice President of Finance at the New Orleans Ernest N. Morial Convention Center; John Georges, Owner of Times-Picayune|The Advocate
About the New Orleans Ernest N. Morial Convention Center
With 1.1 million square feet of prime exhibit space, in an entirely contiguous hall, the New Orleans Ernest N. Morial Convention Center provides the largest single exhibit space in the country. The New Orleans Ernest N. Morial Convention Center features an award winning staff and first class amenities, and is the sixth largest convention center in the nation. A consistent Top 10 host of the largest conventions and tradeshows in the nation annually, the Convention Center is also one of the city’s “Top Workplaces.” A leading contributor to the city’s robust tourism economy, the Convention Center’s event activity has produced $90.1 billion in economic impact since its 1985 opening, including $5.7 billion in new tax revenue for state and local governments.