Ernest N. Morial Convention Center
Friday, May 22 2015

New Orleans Convention Center Named a Top Workplace

Employees celebrate the New Orleans Ernest N. Morial Convention Center being named one of the “Top Places to Work” by Nola.com and The Times-Picayune.

NEW ORLEANS – The New Orleans Ernest N. Morial Convention Center has been selected as one of the city’s Top Workplaces by The Times-Picayune and Nola.com.

The employee satisfaction levels are reflected in the long tenure of Convention Center employees. The staff of 300 full-time employees has 2,737 combined years of experience – an average of nine years per employee, with median tenure of seven years. In comparison, the U.S. Department of Labor reports that the national median employee tenure in 2014 was 4.6 years.

The Convention Center’s Event Services Managers have even greater longevity. Between the ten managers, the average tenure is 15 years, with four managers achieving tenure of 28 or more years.

The Top Workplaces are determined based solely on employee feedback. Employees expressed, among several others, their highest satisfaction level for the Convention Center’s pay rates, which are competitive with national wages, and benefits package.

“It’s a testament to our employees’ satisfaction that the Convention Center has been honored as a Top Workplace. When we implemented the SPICE Customer Service Program seven years ago, one of the goals was to make the Convention Center a place where employees would sincerely feel good about doing their jobs, and in turn create a positive experience for our guests,” said Bob Johnson, President/General Manager of the New Orleans Ernest N. Morial Convention Center. The acronym SPICE stands for:

S – Serve with flexibility and a sense of urgency;
P – Perform with pride and passion;
I – Identify issues and provide solutions;
C – Convey a positive attitude;
E – Exceed expectations always.

All 500 full-time and part-time employees are required to attend regular training on the five Customer Service Standards that are the guiding philosophy of the program.  These standards are reinforced during a daily “SPICE Rack” meeting. During the Spice Rack, employees are encouraged to recognize fellow employees for exceptional acts of service. The Convention Center also holds motivational, educational and teambuilding events for employees during the year, to reinforce the program.

“Our efforts have been successful, and the guests, our clients, have taken notice. The Convention Center has received numerous industry awards and letters from clients praising the heightened level of service. Our employees truly make a difference in our success,” Johnson added.

The employee survey is conducted by WorkplaceDynamics, LLP, a leading research firm on organizational health and employee engagement. WorkplaceDynamics conducts regional Top Workplaces programs with 45 major publishing partners and more than 6,000 organizations across the United States.
The Times-Picayune and Nola.com published the complete list of Top Workplaces on May 17, 2015. For more information about the Top Workplaces lists and WorkplaceDynamics, please visit www.topworkplaces.com and www.workplacedynamics.com.

For more information about job opportunities at the New Orleans Ernest N. Morial Convention Center, or to apply online, please visit the Careers section of our website:
http://www.mccno.com/business-opportunities/career/.

 

About the New Orleans Ernest N. Morial Convention Center
With 1.1 million square feet of contiguous exhibit space, an award winning staff and first class amenities, the New Orleans Ernest N. Morial Convention Center (NOMCC) is the sixth largest convention center in the nation and a consistent Top 10 host of the largest number of conventions and tradeshows annually. A leading rainmaker of the city’s hospitality industry, NOMCC event activity has produced $45.97 billion in economic impact since its 1985 opening, including $2.75 billion in new tax revenue.

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New Orleans Convention Center Named a Top Workplace

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Employees celebrate the New Orleans Ernest N. Morial Convention Center being named one of the “Top Places to Work” by Nola.com and The Times-Picayune.

NEW ORLEANS – The New Orleans Ernest N. Morial Convention Center has been selected as one of the city’s Top Workplaces by The Times-Picayune and Nola.com.

The employee satisfaction levels are reflected in the long tenure of Convention Center employees. The staff of 300 full-time employees has 2,737 combined years    …Continue Reading


International Jewelry and Merchandise Show

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ACTE’s CareerTech Vision 2015

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2015 Athletic Business Conference & Expo

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95th NCSS Annual Conference

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Clean Gulf Conference – 25th Anniversary

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ECC 2015

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SAME 2015 Small Business Conference

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2015 WJTA-IMCA Conference & Expo

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2015 SEG International Exposition & 85th Annual Meeting

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